The Resource Room Assistant serves as the entry point for customers seeking career center services within the TENCO region, comprised of Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties. The individual must be able to maintain confidentiality and represent the Career Center in a professional manner.

1. Program Administration: Involves greeting customers, providing information regarding center services, database entry, and reporting. This duty will consist of:
 Greet customers and provides information regarding center services;
 Maintain awareness of community resources and make appropriate referrals;
 Assist customers with basic job search services, such as locating employment opportunities and applying for jobs online and/or a paper application;
 Maintain a weekly updated job listing for the local area;
 Provide reports regarding Career Center activity, including customer satisfaction survey reports;
 Enter information into multiple databases;
 Assist customers through phone, walk-in, or scheduled appointments; and
 Assist with other administrative duties.

2. Other Duties: Involves any other tasks and assistance needed to support the organization.

Education: High School Diploma/GED. Associate’s degree preferred.

Certification and Trainings: Valid driver’s license required. Additional certifications may be required upon hiring. Employees may be expected to attend professional development trainings relating to specialties.

Experience: Entry Level Position. One (1) or more years of related work experience and/or related internship preferred.

Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, and bend; ascend/descend ladders; fine motor skills; operate a vehicle; and ability to lift and carry 30 pounds.

Sight; Hearing; Speaking

Indoor office conditions; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.

Normal business hours; nights/weekends (special events/training/local meetings); and travel within region and state.

Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).

Knowledge:
 Local businesses and industries;
 Employment and training laws, Civil Rights laws relating to employment, education and training, and the Americans with Disabilities Act; and
 Non-profit operations, organizations, functions, and challenges.

Skills:
 Oral and written communication with diverse populations;
 Microsoft Office Suite (Word, PowerPoint, Excel);
 Attention to detail;
 Use of computers and other office equipment;
 Reasoning, problem-solving, and organization;
 Analytical skills;
 Establishing and sustaining interpersonal relationships; and
 Organizing and maintaining accurate files and records.

Abilities:
 Be present and punctual;
 Provide services in a professional manner and maintain constructive working relationships;
 Work in a fast-paced environment;
 Analyze data and formulate policies and procedures;
 Prioritize work and meet deadlines;
 Work under stressful situations with patience and tact;
 Flexible in scheduling;
 Teamwork;
 Maintain confidentiality;
 Project a good image and friendly personality when greeting callers/visitors; and
 Establish and maintain effective working relationships with co-workers, officials, and the public.